Tag LineBusiness Advantage Consulting helps you achieve success by applying a wide-range of proven IT consulting services that consistently produce superior outcomes. Our ability to leverage our proven methodologies and deep IT experience for your benefit generates tangible value and sustainable results.

Did you know that most IT project failures do not fail because the technology is flawed? The majority fail because the business users of the technology are not engaged enough with design or effectively prepared to embrace the resulting solution. Our services therefore look beyond the technical components and cover all aspects of the core enablers that achieve cost-effective, timely and high-quality sustainable organizational results.

The four core enablers are well-designed business processes, skilled and motivated team members and leaders, effective technology that addresses business needs, and a culture that drives a desire for results. We strongly believe that these four enablers are interdependent. Our services address these four enablers – individually or holistically – and drive significant and sustainable business performance improvement…especially for our technology projects.

Business Advantage can help your technology efforts succeed in many ways. We have the skills and experience to deliver entire technology solutions or to supplement your IT team by providing specific technical expertise. However you ask us to help you succeed, our team will generate value that far exceeds your investment in our IT services.

 

Electronic Content Management 

We have helped organizations convert more than 300 million paper documents into electronic images within well-designed and effective electronic content management systems on a variety of platforms (e.g., Documentum, FileNet, Alfresco, SharePoint). We offer richly experienced architects, developers, requirements analysts and project managers who can reduce your paper-based challenges and improve any paper-based business process. (Content Management)

Security & Business Continuity 

The best technical efforts in the world are meaningless if they expose personal or organizational data to exposure and disclosure. We provide cybersecurity, workforce security, business continuity and disaster recovery compliance assessments, intrusion testing, roadmaps and solution management for multiple State of California departments and agencies. We can help you safeguard your sensitive and protected data, including health and financial information.

IT Requirements

Business Advantage can help your IT team know exactly what solutions to design and develop. Our deeply experienced Analysts provide business and system analyses, Joint Application Development (JAD) and Rapid Application Development (RAD) facilitation, use case development, storyboard development, and requirements documentation.

cantrans, Business Analysis

Business Advantage provided management and business analysis to improve workflow efficiency in 15 major high-volume processes statewide. Business Advantage’s team delivered initial findings, documented As-Is business processes and business (functional) requirements, proposed a solution with major options, and provided efficiency improvement recommendations. The outcomes of this engagement were improved efficiency, reduced wait times by internal customers, and improved customer service.

Business Help, Placer CountyBusiness Advantage provided Business Process Reengineering (BPR) services for the improvement of CalPERS accounts receivable processes. Team members documented As-Is business processes, collected process data, analyzed processes, developed To-Be business process models, defined the high-level technical solution, defined high-level functional requirements, and developed the business case. The team developed the approach and strategy for reengineering the A/R processes, including new business models and system interaction models in order to meet the vision and goals of the organization. Team members wrote the design for reengineering of all A/R processes, including detailed business process maps, technical requirements, and staffing levels. In addition, Business Advantage conducted project management for the entire project.

California Department of Transportation (Caltrans) DPAC Process & System Requirements

Sutter County, Business Process ImprovementBusiness Advantage provided management and business analysis to improve workflow efficiency in 15 major high-volume processes statewide. Business Advantage’s team delivered initial findings, documented As-Is business processes and business (functional) requirements, proposed a solution with major options, and provided efficiency improvement recommendations. The outcomes of this engagement were improved efficiency, reduced wait times by internal customers, and improved customer service.

Business Advantage provided Business Process Reengineering (BPR) services for the improvement of CalPERS accounts receivable processes. Team members documented As-Is business processes, collected process data, analyzed processes, developed To-Be business process models, defined the high-level technical solution, defined high-level functional requirements, and developed the business case. The team developed the approach and strategy for reengineering the A/R processes, including new business models and system interaction models in order to meet the vision and goals of the organization. Team members wrote the design for reengineering of all A/R processes, including detailed business process maps, technical requirements, and staffing levels. In addition, Business Advantage conducted project management for the entire project.

California Public Employees' Retirement System (CalPERS) - EMBARC BPR

Business Help, Placer CountyBusiness Advantage provided Business Process Reengineering (BPR) services for the improvement of CalPERS accounts receivable processes. Team members documented As-Is business processes, collected process data, analyzed processes, developed To-Be business process models, defined the high-level technical solution, defined high-level functional requirements, and developed the business case. The team developed the approach and strategy for reengineering the A/R processes, including new business models and system interaction models in order to meet the vision and goals of the organization. Team members wrote the design for reengineering of all A/R processes, including detailed business process maps, technical requirements, and staffing levels. In addition, Business Advantage conducted project management for the entire project.

IT Architecture 

Our expert IT architects have provided services to Fortune 25 companies and to some of the world’s largest pension systems. We collaborate with your IT teams to design, implement and manage technical solutions that cost-effectively meet your business needs.

California Department of Corrections and Rehabilitation - eUHR Project

Content Management, Project ManagementProvided project management, business analysis and system development services to CCHCS/CDCR SOMS project, electronic medical records (eUHR) subproject. System development services included design, development, testing, and system implementation. The subproject’s purpose is to implement the EMC Documentum content management solution for all 33 men’s and women’s institutions.

Business Intelligence & Data Engineering

We offer a full range of business intelligence and data engineering services. Data related services include architecture, data clean up, data mapping from system to system, development, testing and reporting.

Application Development

Our services include application development in a variety of mainframe, server, web and mobile platforms, whether current or legacy. Let us know what development support you need and chances are very high that we can provide it.

CA Department of Corrections and Rehabilitation (CDCR) - eUHR Project

Content Management, Project ManagementProvided project management, business analysis and system development services to CCHCS/CDCR SOMS project, electronic medical records (eUHR) subproject. The subproject’s purpose is to implement the EMC Documentum content management solution for all 33 men’s and women’s institutions.

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California Housing Finance Agency (CalHFA) - Home Ownership

Business ConsultingManaged the project team responsible for developing a new Loan Origination system comprised of five distinct applications to replace CalHFA’s legacy loan origination system. Provided project management and oversight for the technology vendor to ensure the system was successfully designed, developed, tested, and implemented. The project also included converting and validating well over 40,000,000 data records, utilizing comprehensive data conversion and sample plans. Interfaced regularly with Executive and Senior level staff to provide status reports and report on issues, risks and budget. Developed and managed project schedule which included developing a reporting system to effectively and dynamically track project progress.

System Testing

Our IT analysts include IT testing specialists that can provide automated testing design, execution and reporting in ways that will help your IT teams produce the desired outcomes in record times.   We have supported system, integration, capacity, security, and user acceptance testing for mainframe, client/server, web and mobile systems applications.

California Housing Finance Agency (CalHFA) - Home Ownership

Business ConsultingBusiness Advantage managed the project team responsible for developing a new Loan Origination system comprised of five distinct applications to replace CalHFA’s legacy loan origination system. We provided project management and oversight for the technology vendor to ensure the system was successfully designed, developed, tested, and implemented. The project also included converting and validating well over 40,000,000 data records, utilizing comprehensive data conversion and sample plans. Interfaced regularly with Executive and Senior level staff to provide status reports and report on issues, risks and budget. Our team also developed and managed project schedule which included developing a reporting system to effectively and dynamically track project progress

CalSTRS Reduce Files at Move

Business Consulting, Solano County , Project ManagementBusiness Advantage provided project management, business analysis and system development services for upgrading CalSTRS content management platform as well as expand the use and adoption of the content management solution to a true enterprise-wide implementation to 27 divisions. We were responsible for gathering requirements and development of a non-member record ECMS solution. Services included, process modifications, system modification, testing, training support, implementation and post-implementation support. In addition, planned, managed, conducted quality assurance and conversion vendor oversight services to convert more than 10,000,000 paper, film and fiche records to digital content.

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California Department of Corrections and Rehabilitation - eUHR Project

Content Management, Project ManagementProvided project management, business analysis and system development services to CCHCS/CDCR SOMS project, electronic medical records (eUHR) subproject. System development services included design, development, testing, and system implementation. The subproject’s purpose is to implement the EMC Documentum content management solution for all 33 men’s and women’s institutions.

Independent Verification & Validation/Project Oversight

We can provide IV&V and Project Oversight services for IT projects of all sizes and on all platforms.

IT Project Management

The probability of on-time, cost-effective, high-quality completion of an IT project greatly increases when an experienced IT project manager coordinates the IT project effort. This is true whether the IT project is developed using a Waterfall, RUP or Agile methodology. Our expert project, portfolio and PMO managers have supported tens of millions of dollars of IT project work, both Agile and Waterfall, with very high customer satisfaction. How can we best help your organization deliver the solutions it needs to succeed?

Hewlett Packard - CalWIN Project Management Office

Business Consulting, Consulting, Business SuccessEstablished and managed Hewlett Packard’s CalWIN Project Management Office (PMO). Our services included managing multiple project teams (up to 36 concurrent and separate small, medium and large projects), managing complex system releases, conducting team building activities, reporting and managing risk for the entire portfolio of projects, and interacting with senior executives at State, federal and county levels.

Maximus - Cross Organization Project Management Office

Business ConsultingDeveloped and managed a cross-organizational project management office for a $6M technology upgrade. Interfaced with the program leadership team to ensure close collaboration between project teams and to capture project risks and issues. Designed and developed executive program reports and dashboard to track the MS Project schedule, 220 deliverables, SDLC, schedule trend analysis and forecasting, and risks and issues. Facilitated leadership team meetings and developed and performed weekly presentations.

Hewlett Packard CalWIN - Semi-Annual Reporting Project

Business Consulting, Consulting, Business SuccessAwarded PMI SVC Project of the Year!

Managed a large, complex, legislatively-mandated IT project within the standards of the Business-Advantage designed PMO (Project Management Office) and within the professional standards of the Project Management Institute (PMI). The project was completed on time to a state-mandated (AB6) deadline, under budget, and deployed in all 18 CalWIN counties by an 88-person project team stretching from India to China to Folsom, California to the eastern United States.  It may sound like a reporting project, but in reality the team extensively modified the eligibility logic at the heart of the automated social services system and implemented the revised functionality with outstanding quality.

IT Procurement

Business Advantage procurement specialists have provided services to help procure some of the largest and most significant IT initiatives in State of California history. We are very experienced, aware of new State processes, and excited to provide services to help you with end-to-end technology procurement projects. Our experts are also more than happy to provide targeted support in any of the following specialties: feasibility analysis, solution alternative analysis, Request for Offer (RFO)/Request for Proposal (RFP)/Statement of Work (SOW) development, vendor evaluation and selection, and development of implementation roadmaps.

California Department of Social Services (CDSS) / Office of Systems Integration (OSI) – Appeals Case Management System

Amador County, Sutter CountyBusiness Advantage provided project management and procurement expertise for a system development project. Our project management consultant facilitated the development of project management documents, technical analysis and approach document, a business and technical requirements report, and an Implementation Advanced Planning Document. Business Advantage also led the development of a system development Request for Proposal (pre-solicitation document).

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California Department of Motor Vehicles - DMV - Enterprise Wide Oversight Consultant RFO

San Mateo County, Yuba CountyBusiness Advantage assisted the California Department of Motor Vehicles (DMV) to draft a Request for Offer to select a vendor to provide Enterprise-Wide Oversight Consultant (EWOC) portfolio oversight services while working closely with the Departments’ project management, project oversight and IT Governance programs. At that time, the DMV planned to replace or upgrade key technologies for a portfolio of eight significant information technology projects that have been approved or are under development and scheduled to occur concurrently.

DMV Information Technology Modernization (ITM) Development, Conversion and Consulting Services (DCCS) RFP

San Mateo County, Yuba CountyBusiness Advantage drafted a Request for Proposal to solicit proposals to provide systems Development, Conversion and Consulting Services (DCCS) for the Department of Motor Vehicles (DMV) Information Technology Modernization (ITM) Project. The selected vendor was to provide the technical staff and other required resources to work with DMV staff to upgrade the technology infrastructure of systems that support DMV business processes.

IT-Related Strategic Plans

Business Advantage has facilitated the development of IT strategic plans and IT modernization approaches for many clients, including CalPERS, California Department of Motor Vehicles (DMV), and CA Franchise Tax Board. The resulting System Integration Strategic Plans (SISP), IT Strategic Plan, and IT Modernization roadmaps have provided value long after our consultants produced these deliverables.

California Franchise Tax Board (FTB) - Business Problem Analysis Project

Electronic Content Management, Business HelpBusiness Advantage Consulting led organizational impact and change management efforts for the enterprise-wide Business Problem Analysis (BPA) Project.  Our OCM consultant’s successfully created a foundation for IT strategy for the next decade. Project results: Organizational design and transition management expertise; created a BPA project communication plan; conducted discovery interviews with stakeholders and subject matter experts; facilitated organizational team sessions specific to systems of work; created “As Is” Organizational Profiles, “To Be” Organizational Models, Gap/Roadmap Tables, and Organizational Risk list for multiple systems of work and enterprise services; created an Organizational Change Management Plan and conceptual change management framework for use in implementing the opportunities; facilitated sponsor validation sessions for each Tax Business Opportunity (TBO); and created and made presentations to FTB stakeholders, Governance Council and TBO sponsors as needed throughout the BPA project lifecycle.

California Office of Systems Integration (OSI) - Cross Project Support, Organization Design and Strategic Planning

Business Analyst, Sacramento CountyBusiness Advantage Consulting delivered organization design and transition planning services to the California Office of Systems Integration organization units that included the Project Management Office, Strategic Planning and Alignment Office, and the Enterprise Architecture Office. Facilitated the development of an OSI Operational Improvement Plan and Strategic Plan, department governance framework, and IT portfolio project intake tools.

CalPERS Strategic Information Systems Plan

Business Help, Placer CountyBusiness Advantage Consulting worked with Systems Consulting Consortium and CalPERS staff to prepare and deliver a Strategic Information Systems Plan (SISP) and supplemental communication media that met the objectives of the project.  The plan documented the new Chief Information Officer’s vision for IT services and was realistic, actionable and effective in serving CalPERS business needs.

IT Organizational Change Management

It is not enough for new technology to be successfully developed. The organization must understand the purpose of the IT change and how to best use the new solution(s) in the business environment. Our Change Management experts can effectively prepare your users for the roll out of new technical solutions and the impact it will have on the organization. High quality change management can reduce the time and effort your organization spends on the learning curve for new technical solutions.

CalPERS Historical Member Document Imaging

Business Help, Placer CountyBusiness Advantage Consulting developed and managed the historical member document imaging project scope, schedule, budget, risk management and quality assurance plan. Services included process design, system requirements definition, importing system development, and developing business procedures and training materials. Business Advantage developed the business case and overall implementation strategy for the document conversion; analyzed the existing content management system, developed business requirements and helped in high-level design sessions; assessed the existing document repositories and developed conversion recommendations for a new document management system. Responsibilities included accurately assessing all member-based documents, developing a conversion plan, and establishing a conversion quality plan for millions of paper documents.

CalPERS Enterprise Transition Management (ETM) Project Implementation and Transition Support

Business Help, Placer CountyBusiness Advantage Consulting provided transition management services to prepare staff and the organization for changes associated with the implementation of the new my|CalPERS system. My|CalPERS is a system that facilitates the access of pertinent data and applications online, replacing 49 legacy systems.  The first phase of the project prepared CalPERS staff for the workforce transitions associated with the new my|CalPERS system. The second phase focused on operational efficiency opportunities across the enterprise.  Our OCM consultants had responsibilities that included: supporting transition of Data Reporting and Change, Configuration and Release Management activities; developing, facilitating and supporting improvement opportunities (changes); conducting Change Readiness Assessments, evaluating responses and reporting results to maintain feedback loops with CalPERS staff; developing division specific transition plans, and SCO priority error and On-line Help transition plans; developing Transition Plans for the onsite SCO staff and project supported Online Help staff; and supporting the Document Capture, Document Management, Document Distribution and mailroom activities.

California Franchise Tax Board (FTB) - Business Problem Analysis Project

Electronic Content Management, Business HelpBusiness Advantage Consulting led organizational impact and change management efforts for the enterprise-wide Business Problem Analysis (BPA) Project.  Our OCM consultant’s successfully created a foundation for IT strategy for the next decade. Project results: Organizational design and transition management expertise; created a BPA project communication plan; conducted discovery interviews with stakeholders and subject matter experts; facilitated organizational team sessions specific to systems of work; created “As Is” Organizational Profiles, “To Be” Organizational Models, Gap/Roadmap Tables, and Organizational Risk list for multiple systems of work and enterprise services; created an Organizational Change Management Plan and conceptual change management framework for use in implementing the opportunities; facilitated sponsor validation sessions for each Tax Business Opportunity (TBO); and created and made presentations to FTB stakeholders, Governance Council and TBO sponsors as needed throughout the BPA project lifecycle.

HIPAA, Privacy and Security Policy and Compliance

Business Advantage experts support State organizations’ compliance with California State’s policies to implement the Health Information Portability and Accountability Act (HIPAA) and other state and federal medical privacy laws..

California Office of Health Information Integrity

CAOHIILogoOur Business Advantage team helped the California Office of Health Information and Integrity (CalOHII) develop and publish on the CalOHII Internet the Statewide Health Information Policy Manual (SHIPM) for State Departments. Our team provided subject matter expertise to CalOHII Executive Management and other State Departments on any Health Information, Portability and Accountability Act changes, and how best to implement the changes and remain in compliance, as well as update the SHIPM as required. Our team provided Transaction Code Set (TCS) expertise for the ICD-10 Implementation. Our Business Advantage team brings Project Management, Security, Privacy and Policy Planning expertise to these engagements.

A RECORD OF SUCCESS

IT Support, Presentation

Business Advantage’s team members have successfully supported large and complex IT initiatives for both public and private sector clients. Some of our California IT clients include:

  • CA Department of Motor Vehicles
  • CA Board of Equalization
  • CA Student Aid Commission
  • CA Office of Health Information Integrity
  • Department of Rehabilitation
  • Hewlett Packard Enterprise / CalWIN
  • CA Franchise Tax Board
  • CA Public Employees’ Retirement System
  • CA State Teachers’ Retirement System
  • CA Housing Finance Agency
  • CA Air Resources Board
  • CA State Water Resources Control Board
  • CA Department of Consumer Affairs