Business Advantage Consulting helps you achieve success by applying a wide-range of proven business consulting services that consistently produce successful results. Our ability to leverage our proven methodologies and deep professional experience for your benefit generates tangible value and sustainable results.
Our consultant teams connect with organization management and staff to validate the existence of a meaningful and valued mission and a clear vision and strategic direction. We train and coach staff and management to help staff exceed personal and professional objectives and to empower leadership to create and sustain organizational success. And, we assist organizations to identify key performance indicators and measures to monitor business and financial performance. We expertly deliver our Business Support Services to ensure project and organization success.
Business Advantage Consulting assisted in the design and development of the California Office of Systems Integration organization units to include a Project Management Office, Strategic Planning and Alignment Office, and the Enterprise Architecture Office. Our team facilitated the development of an OSI Operational Improvement Plan and Strategic Plan, department governance framework, and IT portfolio project intake tools.
Our Business Advantage Consulting team developed and delivered a leadership course and facilitated department executives and directors in re-defining the organization to achieve the organization’s vision.
Our Business Advantage team provided change management training to the department executive and district management teams to prepare managers and supervisors to lead the implementation of service delivery changes. Our team mentored district implementation teams as they developed, executed, and monitored district level change management, hiring and training plans.
Business Advantage Consulting provided management and business analysis to develop a detailed assessment of the automated throughput processes, established individual baselines for each field office throughout the state, and projected future efficiency. Activities included conducting a market research and demographics study report; developing a written assessment and recommendation of the To-Be workflow analysis and design that maximizes the automated knowledge testing efficiencies based on gaps found and identified in the As-Is written knowledge test process; and developing a written assessment and recommendations that included statistical data that identifies customer testing needs, future growth and business considerations over the next five (5) years.
Business Advantage evaluated historical data and established Key Service Indicators and Performance Metrics for the OSSD, Central Receiving department. Our team developed and implemented a client performance dashboard and transferred knowledge to CalPERS staff through client dashboard training.