How much time do you and your employees lose searching for information and documents? When the information is finally found, is it up-to-date, reliable and linked to other relevant information? Does your IT environment allow your teams to collaborate and design solutions quickly and easily by sharing business content? Can you easily automate your operational workflows?
Effectively managing business content gets the right information to the right people at the right time. Business Advantage Consulting has been designing and implementing content management models for more than a decade. Our solutions have dramatically improved business performance and customer service response times.
Our proven content management services include:
Business Advantage Consulting developed and managed the historical member document imaging project scope, schedule, budget, risk management and quality assurance plan. Services included process design, system requirements definition, importing system development, and developing business procedures and training materials. Business Advantage Consulting developed the business case and overall implementation strategy for the document conversion; analyzed the existing content management system, developed business requirements and helped in high-level design sessions; assessed the existing document repositories and developed conversion recommendations for a new document management system. Responsibilities included accurately assessing all member-based documents, developing a conversion plan, and establishing a conversion quality plan for millions of paper documents.
Provided project management, business analysis and system development services for upgrading CalSTRS content management platform as well as expand the use and adoption of the content management solution to a true enterprise-wide implementation to 27 divisions. Responsible for gathering requirements and development of a non-member record ECMS solution. Services included, process modifications, system modification, testing, training support, implementation and post-implementation support. In addition, planned, managed, conducted quality assurance and conversion vendor oversight services to convert more than 10,000,000 paper, film and fiche records to digital content.
Managed the project team responsible for developing a new Loan Origination system comprised of five distinct applications to replace CalHFA’s legacy loan origination system. Provided project management and oversight for the technology vendor to ensure the system was successfully designed, developed, tested, and implemented. The project also included converting and validating well over 40,000,000 data records, utilizing comprehensive data conversion and sample plans. Interfaced regularly with Executive and Senior level staff to provide status reports and report on issues, risks and budget. Developed and managed project schedule which included developing a reporting system to effectively and dynamically track project progress.
Business Advantage Consulting led an effort to incorporate digital employer and health based records into CalPERS’ existing content management system (CMS). We managed a cross-organizational team working in conjunction with the records management and legal department to rewrite the corporate record policies. We also designed an enterprise-wide indexing scheme to manage employer and health based records, enhanced the existing CMS to incorporate the new schema, and developed and implemented a plan to convert and load 3.5 million historic digital images into the CMS.
