Our People

We are pleased to provide profiles to introduce our executive leaders and some of our consulting team members.

Steve Middlekauff
Chief of Business Operations

Steve Middlekauff is a dynamic leader with over 35 years’ experience supporting business transformation through information technology.  He has supported clients across multiple private sector industries and has extensive experience with many state and local government agencies.  He is passionate about helping clients solve their business needs with innovative solutions and outstanding professional service.  He comes to Business Advantage Consulting after many successful years with larger system integration companies such EDS, HP, Unisys, and most recently First Data, where he held a variety of positions including Global Industry Director for Social and Digital Citizen Services, North America Director for Health & Human Services, Director of Government Solutions, Principle Consultant, and Regional Director of Consulting Services.

In addition to his executive leadership experience, Steve has extensive experience as an Enterprise Solutions Architect supporting the design and deployment of large-scale complex solutions for some of the largest corporations and agencies in the world.

Steve has participated on numerous panels addressing social services trends and emerging needs, and was part of a select panel of industry experts requested to provide testimony to the Health Information Technology Policy Committee in Washington D.C. on the implications related to the Affordable Care Act.

Richard W. Lytle, MBA, PMP, CSM  Certified Consulting, Certified Business Consulting, Change Practitioner, Sacramento, California
Senior Director of Operations & Delivery

Rick Lytle is a motivational leader with more than 25 years operational, project management and organizational effectiveness experience in the healthcare industry and government. He possesses the ability to quickly analyze complex organizational challenges and formulate effective solutions and interventions, garnering positive results. He pays close attention to cost-effectiveness and the bottom line.  Rick has proven experience efficiently aligning business operations, with a focus on strategic communication, best practices and organizational change management. He possesses exceptional skills designing, implementing and providing evaluation and assessment of performance improvement policies and programs. He is a seasoned project, program and PMO manager with extensive experience providing process analysis, process development, and developing and implementing process recommendations. He earned a Master’s degree in Management/Business Administration from the University of Redlands and a Bachelor of Arts in journalism from Humboldt State University. He is certified as a Project Management Professional® from the Project Management Institute®; Change Management Practitioner from the Prosci® Change Management Learning Center; Certified ScrumMaster ® from the Scrum Alliance® and Managed Healthcare Professional from the Health Insurance Association of America ®.

On a personal level, Rick is a family man, married to his wife JoAnn for more than 35 years and proud father of three adult children. He enjoys a good book, movies, hikes, playing guitar (not very well but enthusiastically) and writing creatively. He is active in his local church and loves encouraging people to live with purpose in community. Rick and JoAnn personally invest time and resources in multiple non-profit organizations, including the Oasis International LTD. (www.oasisint.net), New Beginnings program (www.newbeginningsgoldcountry.org) and World Vision (www.worldvision.org ).

Britt Baysinger, PMPPMP_Business_Card_Logo
Senior Director of Client Services

Business ConsultingBritt Baysinger is a versatile technologist and IT professional with key competencies in electronic content management, project management, process engineering and independent validation and verification services. As a respected strategist he has worked with two of the nation’s largest pension funds to incorporate content management technologies into their organizations. His 18 years of project management experience allows him to quickly adapt to dynamic and changing environments, while operating successfully in high-stress and multi-tasking situations. His attention to detail and innovative ideas keeps him in high demand by clients and partners looking to build high performing project teams. Whether leading or participating, Britt brings a wealth of experience to any project looking to achieve valued results.

Britt excels at leading project teams aimed at developing new methods for managing enterprise business content including establishing new processes and tools; and providing process analysis and business process re-engineering services while managing a project to deploy a content management system. He earned a Bachelor of Science in Business Administration from the University of Phoenix. He is certified as a Project Management Professional® through the Project Management Institute® and as a AIIM SharePoint Practitioner.

An avid sports fan, Britt met his wife Ina on a trip to Los Angeles to attend an Oregon Ducks/UCLA Bruins football game; 14 years later they are still going strong. A father of four, he has an 8 year-old daughter, twins in college and a recent college graduate. Growing up in a Christian home, he remains active in his local church. He also enjoys many outdoor activities, including biking, hiking, fishing and even the occasional round of golf.

Karen Young
Office Manager

Karen Young is a skilled multi-faceted administrative and HR professional with more than 28 years of experience providing executive administrative support, office management, human resource management, bookkeeping and financial reporting. Her strong organizational abilities and communication skills coupled with her attention to detail and ability to manage the concurrent streams of “back office” activities make her a leader and a true asset to the Business Advantage team.

She spent the first part of her career working for a large non-profit ministry organization, supporting its President/CEO and serving as liaison to the Board of Directors and executive staff.  In 2009, Duane Cheney invited her to join the team at Business Advantage Consulting, where she enjoys working with its awesome team of consultants and interacting with its many clients, albeit virtually. In 2016, she earned her certification as a Certified Administrative Professional (CAP) through the International Association of Administrative Professionals (IAAP).

Before working from home became a world-wide necessity, Karen was already an experienced telecommuter, first from the East Bay of California and then from South Carolina. She is active in her local church and enjoys spending time with her amazing children and grandchildren.

Nicole Taylor
Business Development Lead

Nicole Taylor is a highly effective procurement professional who has provided administrative and procurement services for more than 20 years and led Business Advantage business development activities and pursuits for more than ten years.  She focuses her proposal development activities on meeting and exceeding customer needs, resulting in high-quality responses and a high win ratio. Nicole’s proven abilities in problem solving and team building strongly contribute to high levels of customer and team member satisfaction.

Nicole continues to expand her knowledge in industry best practices for business development by regularly attending seminars and classes designed to improve proposal development activities and professional growth. She is a member of APMP (The Association of Record for Bid, Proposal, Business Development, Capture and Graphics Professionals); a worldwide authority for professionals dedicated to the process of winning business through proposals, bids, tenders, and presentations.

Nicole joined Business Advantage in 2006 and now  leads pursuits and other business development activities by telecommuting from North Carolina. This track record of virtual leadership enables Nicole and the Business Development team to develop processes and standards that are instrumental in effectively and efficiently working remotely.

Nicole enjoys traveling to new places and spending time with her family. She also enjoys regularly volunteering her time to build, remodel and maintain places of worship that benefit so many in her community.

A Legacy of Service

Business Consulting

Business Advantage Consulting was founded by Duane and Angela Cheney in August 2000. For Duane, creating and managing Business Advantage was a labor of love and an expression of his innate creative entrepreneurship. With more than 10 years of IT and business experience in management at other companies, Duane wanted to apply the lessons he learned to improve every organization that became a Business Advantage client…and he succeeded spectacularly.

From the very first Business Advantage Consulting engagement (enterprise-wide IT system user training at a little organization called California Public Employees’ Retirement Systems – CalPERS), Duane delighted in tackling customers’ toughest business challenges and providing sustainable solutions so customers could focus on their life priorities. He was visionary and passionate in his pursuit of organizational improvements. He also was gifted at making meaningful personal connections with the individuals who make up the organizations Business Advantage serves. To Duane, improving organizations meant improving the lives of the people who led, managed and worked in the organizations.

Duane wrote: “We define success as having time to act on one’s life priorities. One of our life priorities is helping others succeed. When we look back over our lives, we want to say that we’ve given others the Business Advantage that helped them live a life of significance. Time is too valuable to passively wait for success.”

Duane’s words proved prescient. Time was too valuable for passivity as Duane passed away much too soon in 2014 at age 50.  However, his legacy lives on through his family and the company he founded.

Business Advantage remains committed to honoring his legacy by applying the principles of service and excellence to achieve success as he so eloquently defined it. Those principles remain at the heart of every Business Advantage engagement.